Every conversation between your team and your customer's matters. Your employees are your greatest ambassadors—it’s important that they feel engaged and empowered to offer an excellent customer experience.
The traditional narrative of AI and automation in the contact center is that it allows it to “do more with less”—inferring that “less” relates to doing more with fewer agents.
Within part 2 of this discussion around ‘The Great Resignation’, Fiorella Jaramillo (Manager of People Operations at Juno College of Technology) talks about what it would take for companies to not only retain talent but also attract and hire highly skilled individuals.
Workers are returning to work, but not necessarily going back to the office. The proliferation of remote work during the pandemic has pushed companies to expand the office walls beyond physical boundaries to include remote environments. In this redefined office, workers may be losing out on the cultural advantages of proximity and sharing physical space.
An employer’s guide to the history-making standard, how it can help drive cultural change, and why it’s sparking a major shake-up of how we understand health and safety.
As any honest employer knows, health and safety is not to be trifled with. Beyond the obvious moral – and let’s not forget, legal – duty to keep your employees free from harm, getting it wrong is awful pricey.