For a while now, I have been helping companies to transition into an automated world where our human intellect is driven up the ladder by freeing us of the mundane tasks. It’s been a journey that some companies have thrived in and some have taken longer to adapt. To understand similarities, pitfalls, and the best deliveries, we need to look at how traditional ITIL Service Transition requires an evolution in this world of AI & Autonomic revolution.
New year, new trends. The e-commerce scene, in particular, will not leave you waiting: companies are being restructured and innovations will cause a great stir this new year. Which five trends will push on the e-commerce market in 2019? Our Spryker experts reveal the developments this year has in store for you.
Digital disruption has overhauled the rules of employee engagement amongst many other aspects in the employee and talent space. Businesses understand the importance of engaged employees and its effect on their productivity and commitment levels. They now need to leverage AI based digital advancements to help their employees collaborate, connect and communicate with a prime focus on keeping them happy and lowering the attrition rate.
As technology has advanced, we’ve used it to isolate ourselves more and more.
Consider this, we used to go to the movies or a theatre for entertainment. It was a shared experience with a large group of people. Then we started to watch TV in our living rooms with our families, a smaller group. Now people watch videos on YouTube with headphones, a very individual experience. Then, of course, we attempt to rebuild connection via comments.
I’m currently giving some thought to the team culture I’m going to need in my latest project. When you think about culture change, it always seems a bit, well, MASSIVE. It’s knowing where to start. But in fact, sometimes it needs no more than a sharp tug on a piece of string….
Years ago, I started on a programme where the client told us that IT was hindering rather than helping the organisation. Systems were complicated, the technology was something of a Dark Art and the IT team was remote and unhelpful.
Since the 2008 global financial crisis, banks have been fined over $300 billion for regulatory misconduct that includes extensive mishandling of customer relationships. Most banks rue that keeping up with taxing regulations amid shrinking margins has affected their focus on innovation.
I was reminded yesterday that in 2020, the World Wide Web will be 30 years old. That’s all. Only 30.
And look what it’s already achieved! Just in the last few years it’s blown our minds with digitisation; Big Data; artificial intelligence; the Internet of Things; cloud-based everything…. It’s changed everything we do in IT, usually on an annual basis.
So in preparation for the Big Three-Oh, how will our jobs have to change? Here’s my take on the job description we’ll all need in just two and a half years’ time….
As discussed earlier, digital disruption affects all aspects of the the Employee and Talent agenda . However, the challenge facing every organization is to also find the right balance between return on investment and cost involved in using technology .
How does deployment of Emerging AI digital technologies improve Costs and Productivity?
We have been talking about the impact of disruption on the Employee and Talent agenda. Today, everyone is used to being treated as a ‘Customer’ and the same expectation carries through when people enter an organisation. The growth of technology organisations (the world’s 5 biggest businesses are all technology based) and the benchmark they have set around how employees get treated (flexibility, free food & drink, personal perks, great decor & design etc) have raised the bar for other organisations.
The subject I’ve learned most about in the last couple of years has centred on dealing with suppliers. I cut my IT-teeth in the Nasty 90s world of screw-em-down-then-kick-em-out contracts, but that won’t work for me these days. First, my programme doesn’t need that; and second, the big wide world doesn’t work like that anymore. So, to stop anyone else wasting time on old-school pointlessness, here are my best three recent lessons: