Within part 2 of this discussion around ‘QA and Digital Transformation’ in partnership with a1qa, James Vignoles (Director of QA - Labs at Sophos Ltd), discusses what an optimised testing infrastructure looks like.
According to James, an optimised testing infrastructure needs to be easy and frictionless. There are 3 key areas that organisations need to look at:
Digital transformation has been making headlines for some time now, and a previous study from IDC and Cornerstone showed that more than eight in 10 companies consider HR to play a very important role in ensuring those strategic projects are successful. Often, they also include the digitalisation of HR itself, or some of its components. This is why it’s important for HR professionals to keep up to date with the HR software lingo. What do we really mean when we talk about HRIS, Talent management, Learning management or Applicant Tracking?
Modernizing the contact centre is critical for credit unions to capitalize on the greatest generational transfer of wealth in history.
Offering a digital experience is no longer optional for credit unions. The high-touch customer service model most credit unions have relied on has failed to convert Millenial and Gen Z customers and was nearly disastrous when offices were forced to close because of the pandemic.
In the second part of this series, in partnership with Engine Group, with Sol Enenmoh (Head of Digital Transformation at Vanquis Bank), we look at how the shift in consumer behaviour has changed the acceleration in digital transformation and whether an investment is focused on the right areas of digital transformation.