customer experience

Ibiza to the Norfolk Broads via W1 - opportunities and challenges facing the travel industry by Ian Buttery

With hotel chains now partnering with Amazon to offer a “personal concierge” by providing Echo devices in some selected hotel rooms, and travellers having the ability to book flights through voice enabled Google search, the typical reaction of travel organisations is to partner with these technology giants in order to further promote their own brand.  

Agile Transformation: Same old change approach - Engaging the whole system by Nick Kemp

In this exclusive series, Nick Kemp discusses the importance of considering the people using your services to ensure the changes can be successful. He looks at how the role of traditional change is affecting organisations ability to be agile, considering the nature of people during times of change, highlighting the importance of creating the conditions to encourage people to change.

Bio

A Wider Perspective with Google

Our technology and devices are becoming increasingly interconnected, creating the Internet of Things (IoT), but our interaction is no longer device bound it involves a substantial amount of voice interaction, which has created what Google refers to as the 'ambient internet'.

Our partners IQPC and TEX have conducted an interview around the ambient internet and the future of technology with Google's Director of Strategy and Operations, Craig Fenton.

Our Top Tips and Takeaways from this interview:

How Can Your Business Benefit from AI? by Andrei Klubnikin

In today’s world, it is emerging tech that enables companies to cut operating costs, boost productivity and deliver the ultimate customer experience. Artificial Intelligence is one of these game-changing tools and currently tops Gartner’s Strategic Technology Trends list. How to leverage the power of AI for business growth – and is the game actually worse the candle?

Employee silence, an innovation killer by Karen Walker

Employee silence occurs when employees make conscious decisions to not provide information, opinions and feedback, raise issues or make suggestions. It can occur for a number of reasons, such as a belief that providing an idea or feedback is futile as it will be ignored, or a fear that expressing a view differing from that of colleagues or management risks professional relationships, job opportunities and security.