Taylor Grace - September 29, 2022
A determining factor for a successful CX strategy is how well their employees work together—with the right contact center integration companies can bring teams together to deliver outstanding customer experiences.
Digital transformation has quickly become one of the most important initiatives for businesses of all sizes. Businesses are reaping the benefits of increased efficiency, productivity, and innovation. Yet, despite the many advantages of a digital transformation journey, many organizations still struggle to articulate a clear vision for their transformation.
This blog was first published in CXBuzz.
As we get closer to 2022, it’s time to reflect on the successes and failures of the past year.
With hotel chains now partnering with Amazon to offer a “personal concierge” by providing Echo devices in some selected hotel rooms, and travellers having the ability to book flights through voice enabled Google search, the typical reaction of travel organisations is to partner with these technology giants in order to further promote their own brand.
In this exclusive series, Nick Kemp discusses the importance of considering the people using your services to ensure the changes can be successful. He looks at how the role of traditional change is affecting organisations ability to be agile, considering the nature of people during times of change, highlighting the importance of creating the conditions to encourage people to change.
Bio
Our technology and devices are becoming increasingly interconnected, creating the Internet of Things (IoT), but our interaction is no longer device bound it involves a substantial amount of voice interaction, which has created what Google refers to as the 'ambient internet'.
Our partners IQPC and TEX have conducted an interview around the ambient internet and the future of technology with Google's Director of Strategy and Operations, Craig Fenton.
Our Top Tips and Takeaways from this interview:
In today’s world, it is emerging tech that enables companies to cut operating costs, boost productivity and deliver the ultimate customer experience. Artificial Intelligence is one of these game-changing tools and currently tops Gartner’s Strategic Technology Trends list. How to leverage the power of AI for business growth – and is the game actually worse the candle?