How can energy suppliers use ‘data basics’ to limit bad debts in these uncertain times?
By Colette Land (Data & Analytics Leader at Experian)
The challenge of data quality and speed of data correction
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4 tips to grow brand and employee engagement in your contact center
Every conversation between your team and your customer's matters. Your employees are your greatest ambassadors—it’s important that they feel engaged and empowered to offer an excellent customer experience.
The traditional narrative of AI and automation in the contact center is that it allows it to “do more with less”—inferring that “less” relates to doing more with fewer agents.