Continuous Improvement

The Implications of Understanding the Truth About Resistance by Vivienne Edgecombe

In part 1 we covered what resistance to change is, what it’s really telling us, and where the most leverage is in terms of intervention.

In part 2 we will look at how an intervention based on the understanding of how the mind works can make a difference – we’ll explore the implications of really understanding what I’m pointing to here.

The practical implications of understanding

What resistance is really telling you - and what you can do about it by Vivienne Edgecombe

In my previous article about creating change-ready teams, I wrote about the understanding of the state of mind that is the key to preparing your people for change.  If you haven’t read that one yet, you might like to go and read it first – it lays the foundation for the rest of this series.

Creating Change Ready Teams by Vivienne Edgecombe

It’s a well-worn phrase from Heraclitus:

“Everything changes and nothing stands still”

or otherwise translated: the only constant is change.

If that’s the case, change should be no surprise to anyone.  It’s an everyday, ordinary thing – one could go so far as to say it’s the nature of life - so why do so many teams (and entire organisations) struggle to implement change smoothly?   

Delivering Customer Centric Continuous Improvement - 9th June 2016 Event

Event

On the 9th of June, The Business Transformation Network held a VIP event on Delivering Customer Centric Continuous Improvement, which was attended by Director level transformation professionals from a number of FTSE organisations and alike. 

Below are some of the key thoughts and notes from the evenings’ event, which will give you an insight into the discussion points: