Continuous Improvement

How TfL Implemented Continuous Improvement

Delivering a customer-centric operating model and building a culture of continuous improvement are key aims in today’s fast-evolving business world. Are your team ready to compete? PEX Europe investigates!

The PEX Europe editorial team spoke to TFL’s Head of Business Change, Project Management to find out how he has led his team to a culture of continuous improvement to effectively serve 31 million passenger journeys per day.

What The Change Models are Missing By Vivienne Edgecombe

As change facilitators and leaders, most of us have seen that it’s helpful to have a change plan, and to follow some kind of framework or change model that reminds us of the essentials that will help us to guide the organisation through the change we’re helping to deliver.

And I know from my own experience, and from discussions with my colleagues, that the framework, no matter which one or how diligently followed, is not a guarantee of successful change. 

Change = Performance drop? It’s a Faulty Equation… by Vivienne Edgecombe

This series of articles is best read in order, so if you haven’t read article 1, article 2.1 or article 2.2 yet, I invite you to head over and do that first.

The Implications of Understanding the Truth About Resistance by Vivienne Edgecombe

In part 1 we covered what resistance to change is, what it’s really telling us, and where the most leverage is in terms of intervention.

In part 2 we will look at how an intervention based on the understanding of how the mind works can make a difference – we’ll explore the implications of really understanding what I’m pointing to here.

The practical implications of understanding

What resistance is really telling you - and what you can do about it by Vivienne Edgecombe

In my previous article about creating change-ready teams, I wrote about the understanding of the state of mind that is the key to preparing your people for change.  If you haven’t read that one yet, you might like to go and read it first – it lays the foundation for the rest of this series.

Creating Change Ready Teams by Vivienne Edgecombe

It’s a well-worn phrase from Heraclitus:

“Everything changes and nothing stands still”

or otherwise translated: the only constant is change.

If that’s the case, change should be no surprise to anyone.  It’s an everyday, ordinary thing – one could go so far as to say it’s the nature of life - so why do so many teams (and entire organisations) struggle to implement change smoothly?   

Delivering Customer Centric Continuous Improvement - 9th June 2016 Event

Event

On the 9th of June, The Business Transformation Network held a VIP event on Delivering Customer Centric Continuous Improvement, which was attended by Director level transformation professionals from a number of FTSE organisations and alike. 

Below are some of the key thoughts and notes from the evenings’ event, which will give you an insight into the discussion points: