CI

Change = Performance drop? It’s a Faulty Equation… by Vivienne Edgecombe

This series of articles is best read in order, so if you haven’t read article 1, article 2.1 or article 2.2 yet, I invite you to head over and do that first.

The Implications of Understanding the Truth About Resistance by Vivienne Edgecombe

In part 1 we covered what resistance to change is, what it’s really telling us, and where the most leverage is in terms of intervention.

In part 2 we will look at how an intervention based on the understanding of how the mind works can make a difference – we’ll explore the implications of really understanding what I’m pointing to here.

The practical implications of understanding

Delivering Customer Centric Continuous Improvement - 9th June 2016 Event

Event

On the 9th of June, The Business Transformation Network held a VIP event on Delivering Customer Centric Continuous Improvement, which was attended by Director level transformation professionals from a number of FTSE organisations and alike. 

Below are some of the key thoughts and notes from the evenings’ event, which will give you an insight into the discussion points: