change management

Turning Assassins into Ambassadors by Richard Cronin

Balcroft has provided operational consulting support to numerous companies across a multitude of sectors and organisations. Whilst we have been extremely successful in achieving the needs of our clients, we have always been faced with a recurring problem within each project. The common theme is the presence of at least one assassin within the organisation.

Delivering Customer Centric Continuous Improvement - 9th June 2016 Event

Event

On the 9th of June, The Business Transformation Network held a VIP event on Delivering Customer Centric Continuous Improvement, which was attended by Director level transformation professionals from a number of FTSE organisations and alike. 

Below are some of the key thoughts and notes from the evenings’ event, which will give you an insight into the discussion points: