A recent study by Forrester Research, commissioned by Experian, has identified the critical challenges for Telecommunication Operators (Telcos) in the face of the pandemic and growing digitisation of customer interaction. It appears that most Telcos have a clear understanding of what these challenges are and which measures they would like to take to tackle them. They are aiming to use new technologies and alternative sets of data to ensure a smooth customer journey, prevent fraud and improve efficiency.
As we navigate in the new world of work, the role of skills is becoming a more pertinent part of employee growth. How do we understand skills within our organisation to the same level that we understand our roles? How can we understand the current state of our talent infrastructure and where we need to get to?
Change doesn’t just happen. Sure, many more organisations are now alive to the power of supporting employee wellbeing. But actually, etching this into company culture? That takes real, informed and focused work.
But wait. Before action, we first need awareness. That’s why Unmind (via InSites Consulting) quizzed 1,200 knowledge workers at companies with 500+ staff, across the UK, US, Australia and New Zealand, about mental health and wellbeing.
As we continue this fascinating series around Business Mindset 2030, in partnership with Peoplesmart, we bring you Sean Penistone (Former Head of L&D and Talent at Colt Technology Services) who discusses what he feels is a business mindset for the coming decade and what facets he predicts will have the biggest influence across the business.
Written by Marten Cureton and Tom Sadler
The Pyramid of Pain was created by security professional, David J Bianco, in 2013, while he was threat hunting and working on incident response. The Pyramid ranks, in ascending order, the list of indicators used to detect an attacker’s activities and how much “pain” it will cause the attacker by denying these different indicators, as well as the effort and difficulty to find each indicator for the security analyst.
Digital transformation is the new buzzword in business, and for good reason. It’s a process that can help you gain a competitive edge by leveraging technology that transforms the way your company operates and delivers value to customers.
News broke this week of one of the world’s most recognisable brands changing a long-held hiring rule.
This shift in employee expectation both opens up new markets of candidate opportunity and asks its customers to challenge long-held biases and beliefs of what that brand should “look” like.
It was, of course, the news that Virgin Airways are letting people with visible tattoos become cabin crew.