business transformation

This is the second post in a series of four that focuses on the adoption of Procurement technologies. It will highlight some important aspects of the psychology of change because:

• they explain why so many projects fail,
• they must be taken into account to design a successful implementation.

The problem with changes…

“The only thing that is constant is change” — Heraclitus

What was true in Ancient Greece is even truer today. Especially when looking at changes induced by or linked to technology.

Business improvements and customer experience are topics that are very close to my heart. Driving business improvements is my core capability. Delivering better customer experience through improvements is something that I am passionate about.

Jacqui will be talking on Friday 12th at 9:45am -10:15am, facilitating a panel conversation on 'Accelerating delivery & Performance'.

Jacqui looks at the biggest issues facing leaders today, focusing on how organisations and leaders deal with stress during perpetual times of change. She continues to look at the importance of stripping back processes to remove complexity within business transformation.

See the full agenda at excellence-leadership.com

Technology has given us the ability to measure everything, and we’ve become hooked like addicts.  Is all this measuring helping us or hurting us?  The paradox in measuring is that you can see measured improvement when you stop measuring.  But how will you know?

You’ve probably heard it said that change is the one constant in business currently, and that’s true, it’s also true for our lives outside of work.

Many people will say they don’t like change, it makes them uncomfortable or it’s something they fear, but if you break things down a little, you’ll find that we all deal with change on a daily basis.

Would you rather have an employee move internally or move out of the organization?

One of the key themes was the pace of technology changes. Specifically, how does it affect organisations & its people? It brought back vivid memories of my Digital Transformation experiences. On reflection, I can definitely share three gotchas & lessons. If you are leading a Digital Transformation or being a part of one, keep an eye on these three gotchas! 

Gotcha #1: Partial digitalisation and/or digitalising bad process are not good. 

Over the past 6 months I have seen many instances where organizations have failed to take advantage of opportunities; lost market-share; put their brand at risk; or wasted resources; resulting in loss of revenue and/or additional costs.
Given that August is a quiet month, it has provided me with time to reflect on some of the problems that I have experienced and them with you so that you might learn from some of these outcomes.
So here goes:

I tend to say I’m a Designer by trade, but a Change Manager by heart. But I also add that it’s all the same, and here’s why.

Of course, it does matter what you design. Whether you’re in Product design, UX-design, Business Design or Organization Design, requires different skills and experiences. However, I do believe that they all require a similar mindset.