Every conversation between your team and your customer's matters. Your employees are your greatest ambassadors—it’s important that they feel engaged and empowered to offer an excellent customer experience.
The traditional narrative of AI and automation in the contact center is that it allows it to “do more with less”—inferring that “less” relates to doing more with fewer agents.
A 2021 study by Gartner found that 88% of CSOs have already invested in, or are considering investing in AI tools and technologies for their sales teams. If your team isn’t already using AI tools, they risk being left behind. Your competitors are already using AI to optimize their processes, work more efficiently, and equip their reps with more information ahead of any sales interaction.
In today’s job market, candidate experience has to be top of mind for hiring managers. But hiring managers have a long list of tasks and don’t even have time to eat lunch, much less spend the time to send messages back and forth with candidates who may or may not drop out of the process and disappear completely anyway. We know engaging these candidates is important for keeping them in the hiring funnel, but being able to do that is a whole other issue.
How is Artificial Intelligence Used in Human Resources?
Analyzing three ways AI can help insurers weave empathy into the fabric of their enterprises.
Empathy isn’t a word consumers typically associate with insurance companies. But that doesn’t mean empathy isn’t important to policyholders. Quite the opposite: Empathy demonstrated by insurers can have a profoundly positive effect on overall customer satisfaction and brand loyalty.
Nearly two years into a global pandemic, the world faces an unprecedented set of hiring challenges.
Skills gaps loom large, leading to significant shortages of qualified job-seekers in a number of industries.
Workers are switching jobs in record numbers in order to find work that aligns both with their personal values and their desired career trajectories.
Artificial intelligence offers solutions to many of these problems.
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The recent HCI conference did not disappoint and offered us all a lot of really interesting take aways on where Talent Acquisition is, or may be, heading. Important and timely topics such as employer branding technologies, candidate and employee engagement, and the next horizon for performance analytics were all in focus – as expected.
Following our 2019 UK Start-Up of the year win – EVA.ai team attended Unleash America, which was on May 14-15 in Las Vegas. This year’s theme was “The Bridge Between Work and Technology” – although Unleash is focused on HR tech, the conference also features wide review and discussions on key trends and issues at the forefront of the industry. This year's focus was on data privacy and the EU’s General Data Protection Regulation which is being reviewed by the US Congress as a potential template for a renewed effort on protecting people’s data.
‘Digital Transformation’ has become a brand of its own in the corporate world and a trendy term to use. But what does it really mean, and what does success look like?
The last SASIG meeting in London on 8th May 2018 examined the role and career of the CISO. It is hard to walk out of an event like this one not feeling that a number of things are seriously going round in circle in the security industry.