AI

4 tips to grow brand and employee engagement in your contact center

Every conversation between your team and your customer's matters. Your employees are your greatest ambassadors—it’s important that they feel engaged and empowered to offer an excellent customer experience.

The traditional narrative of AI and automation in the contact center is that it allows it to “do more with less”—inferring that “less” relates to doing more with fewer agents.

5 AI Sales Tools That Will Help Your Sales Team Close More Deals

2021 study by Gartner found that 88% of CSOs have already invested in, or are considering investing in AI tools and technologies for their sales teams. If your team isn’t already using AI tools, they risk being left behind. Your competitors are already using AI to optimize their processes, work more efficiently, and equip their reps with more information ahead of any sales interaction.

How to Use AI Chatbots in Hiring without Losing the Personal Connection

In today’s job market, candidate experience has to be top of mind for hiring managers. But hiring managers have a long list of tasks and don’t even have time to eat lunch, much less spend the time to send messages back and forth with candidates who may or may not drop out of the process and disappear completely anyway. We know engaging these candidates is important for keeping them in the hiring funnel, but being able to do that is a whole other issue. 

 

How is Artificial Intelligence Used in Human Resources? 

How can AI help insurers build empathy across organizations?

Analyzing three ways AI can help insurers weave empathy into the fabric of their enterprises.

Empathy isn’t a word consumers typically associate with insurance companies. But that doesn’t mean empathy isn’t important to policyholders. Quite the opposite: Empathy demonstrated by insurers can have a profoundly positive effect on overall customer satisfaction and brand loyalty.

Pivoting your culture of 'me' into a culture of 'we'

Where we’ve come from – The journey to ‘me’

The narrative of the individual has been the dominant voice in our culture since the birth of the Enlightenment (“I think, therefore I am.”) Each person was raised to be individual, autonomous, self-reliant, and high achieving. It has been a glorious age of the individual – celebrating our break from the clutches of the monarchy to individual freedom and creative expression that resulted in ground-breaking achievements in science, medicine, technology, and education.

The Rise of the Talent Intelligence Platform

Recruiting is an important and complex function. In a growing economy, your company “becomes the people you hire,” so your ability to find, attract, and select the best candidates is critical. Despite the pandemic, recruiting is again becoming a challenge. In January 2021 more than 15 million jobs were open in the U.S., up almost 13% from one year ago. Our pandemic response study showed that companies that hired well in 2020 have significantly outperformed their competition.

Connecting the Right Skills With the Right Roles - How AI Helps Companies Meet Today’s Top Hiring Challenges

Nearly two years into a global pandemic, the world faces an unprecedented set of hiring challenges.

Skills gaps loom large, leading to significant shortages of qualified job-seekers in a number of industries.

Workers are switching jobs in record numbers in order to find work that aligns both with their personal values and their desired career trajectories.

Artificial intelligence offers solutions to many of these problems.

Find in this white paper:

Meet the Future, Ready: A Guide for Talent Leaders Shaping the New World of Work

Unprecedented times.”

“The next world of work.”

“The great reset.”

You’ve heard these phrases repeatedly. And it’s true: The COVID-19 pandemic and other world events have radically changed how we work, where we work, and what employees expect from work.

But in many ways, that’s a good thing — because a shift in the way we work has long been in the cards.