What is the Role of Strategy in Performance Management? by Hedda Bird

In part 2 of this series, Hedda Bird looks at the importance of senior leadership teams acknowledging performance management to improve customer experience, individual and organisational performance. The importance of communication and strategy implementation can change the way an organisation performs. Finally, Hedda emphasises how there is no such thing as a “Magic Manager”, emphasising how we cannot rely on one person to do all the work.