In part 2 of this exclusive video series, Dr Tracey Leghorn (HR Director at SUEZ UK) discusses SUEZ UK's transformation programme. She talks about the essence of why customers were so key to the programme and how customer experience was measured through the process.
If you haven't already, you can watch Part 1 here.
As HR Director for SUEZ UK, Tracey is responsible for defining and implementing the HR strategy to ensure that the business delivers its short, medium and long-term goals as well as being accountable for H&S and facilities. Her role forms part of the UK Executive Board and has a place on the Group HR Executive Committee operating from Group HQ in Paris.