Ben Nicholson - Banking & Financial Services Operational Excellence

Ben Nicholson, Banking & Financial Services Operational Excellence

Ben Nicholson is an experienced Operational Excellence, Continuous Improvement and Process Re-engineering leader within financial services. He has led major projects in a number of the world's major banks resulting in change and process improvement. 

In this exclusive interview for the BTN, Ben shares his views regarding changes within operational excellence, the use of continuous improvement groups and root cause analysis.