Is your Employer Branding destroying your Recruiter Experience? by Ben Gledhill

I know what you are thinking as I am thinking it too. Not another Employer Branding article. Hear me out.

Anyone who has been reading my blogs of late has noticed my new “thing”; Recruiter Experience. My theory being that if we look after the Recruiter Experience (things such as scalability, agility, tools, tech, process, allocation etc) and Hiring Manager Experience (relationships, coaching, visibility etc) then the holy grail that is Candidate Experience should look after itself.

Common sense, right?

So if we consider the above, why do we see so many organisations creating EVPs and overall Employer Branding strategies that simply set our Recruiters up to fail? We are we selling a dream that is, in fact, a nightmare?

Let us set the scene. Organisation XXX has the best website money can buy. A buzzword busy EVP that covers all the usual bases. Thousands of pounds of agency generated content showing how cool the org is and how happy their people are. However, when you visit their social networks; no employee-generated content (we all know this is the Everest of Employer Branding; just ask Helen Durkin). Glassdoor/Indeed reviews; they take a battering. Job adverts; hiring repeatedly which suggests that retention is a problem.

Things in reality in the left hand do not match up with the dream that is being pitched in the right.

It is critical that any organisation stays true to the “why” and “who” when it comes to all things Employer Branding. Your EVP should be actual without too much aspirational. Your pillars must ring true with every single person who touches your organisation. Your experience must not only foster but encourage people to truly be themselves and hopefully share their true feelings and emotions from their own journey.

That is the best way to competitively gain an edge in Employer Branding, by having a loud and proud Talent Brand. Trust as we all know is diminishing in all walks of life, therefore, do we need to add to it through false Employer Branding and ultimately Recruitment Marketing?

You can’t be shouting at your Recruiters to fill more vacancies, find rare talent or pinch people from your competitors when you are simply setting them up to fail with the false internal and external story you are creating. You are severely damaging their ability to hire that no flashy website or cool sourcing tool will be able to rectify.

"Keep it real"



Ben Gledhill is currently Head of Resourcing at Yodel. Since entering the Talent industry in 2006, I have always wanted to make a difference and positively impact the lives of many. Many years later, as a proven Talent Acquisition Leader, Ben has led and developed both centralised and remote teams with a focus on performance, delivery and experience. Ben believes in the creation and adoption of a “hiring culture” through coaching, influencing and educating all members of an organisation; strategic, tactical and operational. His main passions lie in HRTech, Employer Branding and Candidate Experience ensuring that the organisation can achieve its goals through the attraction and retention of market-leading talent.