In the world of Business Transformation (BT), project management plays a critical part in the successful delivery of the business transformation programs to an extent where I can say it is a “Make it or Break it”. And why is that?
Imagine a school music play and the effort required to coordinate everything to get it done successfully. Of course, there is a lot of planning, coordination and execution that goes into it to produce a high-quality school play
Now imagine an orchestra and the effort required to get this done successfully. In essence and to the inexperienced eye, the tasks may be similar, but the effort and complexity are just a different ball game altogether
This is the same thing when it comes to managing a non-BT project and a BT project. The main tasks of initiation, planning, execution, monitoring and closing may look the same on the surface but underneath the skeleton, is a different level of complexity
Having said that, BT project management requires a different calibre of project managers to help get the beast out of the door while achieving business outcomes
To be on the same page, let’s define what business transformation is. Business transformation is a significant change that an organization goes through impacting its people, process and/or technology. The change is usually a complex one with long term business outcomes to be achieved
Project management becomes the core part of delivering the business transformation and ensure that business outcomes are achieved. The calibre of the BT project manager is, therefore, a lot more complex and at a higher level of maturity. Below are the key characteristics for a successful business transformation project manager
Exceptional Business Acumen:
- Ability to lose the jargon and speak to the business in their own language
- Come from a place of wanting to understand what the business wants and needs
- Makes no assumptions about what success looks like but instead co-create with it with the business
- Understands the business vision and direction and how to best position the project to fulfil the business outcomes
- Keep everyone accountable to achieving measurable business outcomes
Visionary and can see beyond the short-term goals:
- Able to mentally fast forward the current events to predict issues and resolve them early on
- Proactively seek guidance and collaboration to ensure alignment
- Understand the art of the unspoken word and the goal behind the goal
- Able to manoeuvre and venture into the political landscape of the organization and foster relationship building
Can see different angles and perspectives:
- Understand the business interdependencies, people impact and technology constraints
- Able to see the logic in the various stakeholder groups’ points of view and make sense of them all to come to a well-rounded conclusion
- Understand the different motives of the various levels in the organization i.e. executives, management and front liners
Diversified skill set:
- Having a diverse skill set is key to the success of BT project management. This allows the project manager to properly articulate what is required and most importantly see the missing links
- Able to work better with the project team members coming from a land of similar experiences (not necessarily at the same level of depth)
Knows and understands failure:
- A project manager who has seen this, done that would have a higher level of exposure to different setups and problems which enriches their ability to problem-solving
- Have seen the good, the bad and the ugly means they can smell failure from a mile away and able to take action to set proper direction to avoid it or have the proper contingencies in place
Knows the job and acts beyond it:
- In the world of BT, project managers hardly have a job description to follow. For hiring purposes, yes, they might have one but when doing the doing and working day-in-day-out; they work on ensuring that the BT project is delivered successfully. This will take them beyond the scope of works to understand the wider environment of the project and resolve problems and issues that may “technically” be out of the project scope “the agreed baseline scope”
- BT project manager does not say “Sorry, this is not my job!”
