Conversational Care vs. Live Chat
Providing highly efficient and hyper-personalized services to employees at scale has been an ongoing challenge for HR teams everywhere.
Once thought to be a tool that would greatly improve service levels, live chat is being abandoned by HR organizations in favour of a faster, scalable, and more secure approach to employee communication - conversational care.
Conversational Care is based on the modern way we communicate. Like text messaging, it is a single channel for threading together conversations between employees and HR representatives.
To better understand the limitations of live chat, read why PeopleDoc has chosen to take a messaging approach to employee conversations and learn:
- Why live chat doesn’t work for HR
- What conversational care is and how it benefits both employees and HR
- PeopleDoc’s vision for the future of employee conversations
Enhance your tech know-how and download PeopleDoc's quick overview, PeopleDoc Tech Takes: Conversational Care vs. Live Chat.
The Business Transformation Network has shared this piece in partnership with PeopleDoc.