Impact of Disruption on the HR function: Employee Retention by Devyani Vaishampayan

Digital disruption has overhauled the rules of employee engagement amongst many other aspects in the employee and talent space. Businesses understand the importance of engaged employees and its effect on their productivity and commitment levels. They now need to leverage AI based digital advancements to help their employees collaborate, connect and communicate with a prime focus on keeping them happy and lowering the attrition rate.

How AI based tools increase employee engagement and improve retention ratios.
The legacy method of workplace surveys is a thing of the past as it didn’t provide any real-time data reflecting an employee’s current concerns . The integration of chatbots and virtual assistants within the self-service portal framework allows employees to do data searching for business related insights without additional effort . They can connect and share information with another user or department within the organization anywhere at any time.

Other AI based tools now offer the use of Natural Language processing which leverages the capabilities of neural networks. Alexa, Google Assistants, and Siri, use text to speech software to create a more engaging environment for the user. These are being used in Employee Self Service platforms and collaborative platforms fostering peer-to-peer learning capabilities within organizations. Open online courses integrated with learning management systems is another way to keep employees engaged and abreast with the latest technologies keeping them relevant in the technology landscape.
Therefore, improving employee engagement is imperative to building a strong and loyal employee base and digital AI based solutions offer a low cost and easy way to build this.
We are delving deeper into other aspects of the impact of disruptive technologies in the employee and talent space namely – Strategic HR function and Culture Building in a series of articles in the following weeks. This is the fourth article in the series.

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If you missed it, you can read Part 1Part 2 and Part 3 here.

The Business Transformation Network has posted this article in partnership with HR Tech Partnership.


Devyani Vaishampayan is an experienced Group HR Director and the founder of The HR TECH Partnership, an Angel Investment Fund where the investors are all FTSE 100 senior HRD’s and the investment is in HR technology start-ups. She has been named in the 2017 FT/Empower Ethnic Minority Leaders List and in the 2016 FTSE 100 'Women to Watch' list.

Having led Human Resources in over 70 countries for large multinationals such as Rolls Royce, BG Group, AT&T, Citibank and Price Waterhouse and lived in Singapore, HongKong, India and the UK, she is an international and multi-sector HR specialist. Her experience of managing the HR TECH Partnership puts her at the forefront of HR technology innovation in the start-up space.

Devyani has also been a Non-Executive Director of The HR Fund, The Singapore Association of the Deaf and Board Agenda.