Given that AI and machine learning are permeating through all facets of an organisation, it is only natural to expect that Culture Building would be one of the key areas that stand to benefit.
How does the deployment of emerging AI digital technologies help build Culture?
To begin with, culture is being assessed during the recruitment process through the combined use of neurosciences and machine learning. This is proving particularly effective around solutions that aim to remove bias in the assessment process. Advanced facial recognition technologies deployed during video interviews are providing far more insight into a candidate’s fit around an organisation’s values.
Digital tools are proving very effective in understanding the employee mindset and getting feedback at regular intervals. In the past, the bigger an organisation the more challenging this would be for the HR function. However, for an AI chat-bot capable of sentiment analysis— a major breakthrough even by modern AI standards— this is an easy task as it can have multiple conversations at the same time. It is no longer necessary to carry out intrusive surveys – emotion sensors, data from emails/Slack/other communication tools etc can help HR proactively ascertain employee engagement levels, identify problem areas and build the right work culture.
Most digital solutions are rapidly democratizing information as data is available freely not just to management but also employees. As an example a performance feedback tool enables the entire team – not just management, to understand where they stand on common deliverables. Learning products are providing customized and curated solutions to individual employees and strengthening their ownership of their own development. Talent matching solutions using advanced machine learning are enabling employees in project-based businesses to reach out for the right skills and expertise directly without the intervention of a centralized function. This is building up higher levels of collaboration. Wellness applications are helping business leaders improve productivity by proactively understanding areas of stress through its AI tools.
HR leaders stand to benefit a great deal in terms of effectiveness as well as efficiency by embracing AI to sift through real-time data, predict workforce trends, and build the desired work culture.
We are delving deeper into other aspects of the impact of disruptive technologies in the employee and talent space in a series of articles in the following weeks. This is the fifth article in the series.
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The Business Transformation Network has posted this article in partnership with HR Tech Partnership.
Devyani Vaishampayan is an experienced Group HR Director and the founder of The HR TECH Partnership, an Angel Investment Fund where the investors are all FTSE 100 senior HRD’s and the investment is in HR technology start-ups. She has been named in the 2017 FT/Empower Ethnic Minority Leaders List and in the 2016 FTSE 100 'Women to Watch' list.
Having led Human Resources in over 70 countries for large multinationals such as Rolls Royce, BG Group, AT&T, Citibank and Price Waterhouse and lived in Singapore, HongKong, India and the UK, she is an international and multi-sector HR specialist. Her experience of managing the HR TECH Partnership puts her at the forefront of HR technology innovation in the start-up space.
Devyani has also been a Non-Executive Director of The HR Fund, The Singapore Association of the Deaf and Board Agenda.