Culture always determines the destiny of organisational change by Karen Walker

Weather changes how we feel, what we do, how we live, and what we look like, even when we're not out in it. It's an evolving and complex system, of interacting systems, making it difficult to accurately predict, try as we may. Weather can make our day, or ruin our best laid plans.

We can see, feel, and hear the weather, including the silence in autumn's stillness. We can smell approaching summer rain, and feel the weight of a storm heading our way. Cultures in societies, communities, and organisations are another evolving and complex system, of interactive subsystems (subcultures). Systems we humans are also equipped to sense and respond to, consciously and unconsciously.

As travelers, our routes, and final geographic destinations, are often shaped by our sensing, monitoring, and responding to, weather conditions. Too often we forget to be as mindful, when it comes to the social, political, and emotional vagaries of cultures in organisations.

Like weather, organisational culture is a complex system in which the ultimate destiny of change initiatives aren't by design, rather an outcome that emerges and reveals itself over time.

Culture, change, creativity

Affect in psychology, is defined as any experience of feeling or emotion, both mood and emotion are considered affective states. 

"Organisations are affectively laden environments."

Decades of research highlights the defining role emotional culture plays in creativity and change in organisations.

Change is not just an emotional experience, organisational change is an outcome of emotions.

"Creative activity ... appears to be one in which complex cognitive processes are shaped by, co-occur with, and shape emotional experience." Amabile, Teresa & Barsade, Sigal & Mueller, Jennifer & Staw, Barry. (2005). "Affect and Creativity at Work." Administrative Science Quarterly. 50. 10.2189/asqu.2005.50.3.367. 


Positive affect:

  • increases the flexibility and scope of people's thinking.
  • extends the incubation period of creative thinking,
  • is generated when problems are solved and ideas emerge,
  • is part of "a virtuous cycle of enhanced creativity and enhanced intrinsic enjoyment",
  • can result when individuals communicate their new ideas and problem solutions, which set off events within the organization, and
  • is generated from encouraging others in the organisation to respond positively to other's ideas, ratcheting up organisation-wide cognitive capacity for creative thinking.

Negative affect is also a source of creativity and change, but unlike positive affect, can result in a vicious, rather than virtuous cycle, of diminishing creative capacity and engagement.

Culture and change leadership

Research on the relationship of culture and change leadership, found

"the organisational culture .. people experience within the organisation has a direct and significant impact on the ability of a transformational leader to actually effect change."

Nor is successful change in organisations achieved by managing resistance to change, or increasing resilience.

What determines successful organisational change is as simple and logical, as the environment in which people live, breathe, feel, and think, at work, the organisation's cultures.

Organisations don't have cultures, they are their cultures, from which everything, including change, emerges.


Karen Walker is an Advisor, Expert and Operative in Strategy Execution, the series of decisions and actions undertaken to turn strategic visions of organisations into reality. An evolving journey of understanding possibilities and using situational awareness to adapt tactics and goals to realise maximum value. 

A specialist in the casino and gaming industry, with extensive experience in the implementation of new and innovative practices and the establishment of greenfield operations, Karen’s career spans senior operational management and leadership, program director, project and change management, and business transformation lead roles, across a number of sectors.