For most businesses, emerging from the current crisis and resuming business, as usual, will be a tall order. With the evolving consumer behaviours and purchasing habits, customer service teams that quickly adapt to these changing norms will find it easy to earn and build customer loyalty.
In this virtual panel, panellists from four B2B businesses will share their thoughts and insights to help you understand and deal with customer experience challenges in a post-COVID world.
Key talking points include:
- Importance of customer service during and after a crisis
- How can CS teams address the changing customer behaviours in a post-COVID world
- A look into the digital transformation of CS teams across industries
